The two questions that go unanswered longest.
“What have I paid, and what is left?” and “did anyone see my last message?” Both live on the project page instead of in a scroll-back through four months of texts.
The money reads in plain figures: the contract, the change orders you signed, what has been paid, and the balance — always current, never a surprise at the end.
Messages sit with the job they are about, so the answer to a question is attached to the thing it was about. Invoices arrive in the same thread and can be paid there, which is also how they end up on the record instead of in an inbox.

